Last updated: February 2026
At ProTV Install, we are committed to providing high-quality services and ensuring customer satisfaction. This refund policy outlines when refunds are available and how to request one.
We stand behind our work. If you are not completely satisfied with our service, we will attempt to resolve any concerns at no additional charge within 48 hours of service completion. This includes:
For issues reported after 48 hours, please contact us to discuss resolution options.
Refunds are available under the following circumstances:
Full refund if you cancel your appointment more than 48 hours before the scheduled service time.
If we cannot complete the service due to circumstances beyond your control (e.g., incompatible equipment discovered, unstable internet), you may receive a full or partial refund depending on time spent and work performed.
If the service does not meet professional standards or is not completed as described in the quote, we will first attempt to correct the issue at no charge. If we cannot resolve your concerns to your satisfaction, a refund may be issued based on work completed.
Refunds for partially completed work are determined by the percentage of work completed and time invested. For example, if 50% of the work is completed before cancellation, a 50% refund may be issued.
Refund requests must be submitted within 7 days of service completion. Refunds, when approved, will be processed within 5-10 business days.
The following are non-refundable under any circumstances:
Early Cancellation (More than 48 hours before appointment): Full refund or free rescheduling to another date.
Late Cancellation (Less than 48 hours before appointment): A cancellation fee of 50% of the quoted service amount applies. The remaining balance can be credited toward a rescheduled appointment.
No-Show (Customer not present at scheduled time): Full cancellation fee applies (100% of quoted amount). Contact us within 24 hours to reschedule.
Rescheduling: Free rescheduling is available if you contact us at least 48 hours before your appointment. Rescheduled appointments must occur within 30 days of the original appointment.
To request a refund or discuss service concerns, follow these steps:
Contact ProTV Install within 7 days of service completion to request a refund. The earlier you contact us, the faster we can address your concern.
Include the following details in your refund request:
We will review your request and respond within 2-3 business days. If your concern can be resolved through additional service, we may offer to correct the issue at no charge instead of issuing a refund.
If your refund is approved, we will notify you of the refund amount and the expected processing time (5-10 business days for credit card/debit or ACH refunds).
Refunds will be processed to your original payment method. Processing times may vary depending on your financial institution (typically 5-10 business days).
Email: support@protv-install.com
Subject Line: "Refund Request - [Your Name] - [Service Date]"
Response Time: We will respond to all refund requests within 2-3 business days of receipt.